services

Intelligent Digital Assistants

Boost customer acquisition, streamline query and issue resolution, and ensure rapid cost optimization.

AI Chatbot Development

Unlock a new era of frictionless and personalized experiences

Exceptional experiences are table stakes. We help businesses elevate interactions and business efficiency with intelligent chatbot solutions.

Chatbot Strategy

Identify your automation goals and areas where chatbots can drive the most value for your business and customers.

Intelligent Digital Assistants (IDAs)

Boost employee productivity and operational efficiency by streamlining work activities and accelerating query and issue resolution.

Conversational AI

Bring the best elements of human interaction—conversation, emotion, and understanding—driving deeper connections and greater value.

IDA Platforms

Minimize organization's time and costs for AI chatbot development and support through comprehensive digital assistant platforms.

Featured success story

Centralizing Chatbot Development with Digital Assistant Platform

Discover how we helped our Fortune 500 client establish their own DA CoE that now efficiently handles the entire production cycle—from request to delivery—driving up to 90% cost savings and 5x better chatbot quality.

View case study

Trinetix AI Chatbot Solutions in Action

Increase revenue and growth

through immediate 24/7 availability

Improve customer engagement

with adaptive, real-time personalization

Enhance time-to-resolution

due to 5x better understanding

Optimize cost-to-serve

via intuitive customer self-service

Reduce churn

due to better accuracy & issue resolution

Boost ROI

through intelligent task automation

Our Focus Areas

Contact Center Automation

Enable 24/7 omnichannel support by processing hundreds of customer requests simultaneously, eliminating fatigue-related errors.

Knowledge Management

Drive operational efficiencies by simplifying time-intensive activities and connecting employees with the right data and resources.

HR Support

Streamline employee onboarding by automatically generating documentation, answering questions, and personalizing follow-ups.

Consumer Engagement

Meet the “always on” generation’s requirements by engaging with them at each required micro-moment of their buyer’s journey.

Personalized Recommendations

Simplify purchasing decisions by matching the users with the right products or services—with just a few clicks.

Schedule a Discovery Call

with an experienced IDA advisor

Tell us about your needs

Our Value-Added Chatbot Capabilities

Humanizing omnichannel interactions at scale

Conversational Language Understanding

Predict user intentions and extract key information from conversations in real-time based on custom ML models.

Interactive Voice Responses

Provide immediate responses to customer queries or match them with the right advisor—personalizing interactions as your needs evolve.

Sentiment Analysis

Identify customer emotions in text to better understand their perception of your brand, products, marketing efforts, or services.

Multilingual Capabilities

Diversify your customer base and engage new audiences by providing round-the-clock multilingual chatbot support

Flexible Technology Integration/APIs

Increase chatbotʼs complexity and efficiency via flexible integrations with enterprise systems and industry-leading platforms

Chatbot-to-Live-Agent Transfers

Enable intelligent bot-to-human transfers for critical matters or cases requiring additional human intervention.

Latest Perspectives

Facts and figures

12 years providing strategy, design & implementation for the brightest brands on the planet

With nearly a thousand experts as close as you need, and thousands of success stories delivered.

read full story

We are technology agnostic

Through our strategic analysis, we recommend which chatbot development platforms and technologies are the best fit for your unique needs—from a business and technology standpoint.

Frameworks

Microsoft Bot Framework
Dialog Flow
Serverless Bot Framework
Microsoft Adaptive Dialogs
Microsoft Adaptive Cards

Languages

С#
NodeJS
Python

NLU

CLU
Amazon Lex
Dialog Flow

Unlock frictionless interactions & productivity

with AI chatbot development